Request Patient Medical Records

To request medical records of past hospital stays or surgeries in a Methodist Healthcare facility and to ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) privacy regulations, please fill out our online form for the Authorization for Release of Protected Health Information (PHI) or for patients attending Methodist Ambulatory Surgery Center - North Central or Methodist Ambulatory Surgery Center - Medical Center please refer to your location's webpage for full forms and details.

The form may be completed online, but must be printed, signed by the patient and mailed or delivered or faxed along with a copy of a driver’s license to 210-581-4921.

For a recorded message about how to obtain medical records, call our Medical Records Department at 210-575-4128. Customer service representatives are available to speak to you from Mon. – Fri. 8 a.m. to 5 p.m.

If mailing, please send to the following address:

HCA Shared Service Center
Attn: HSC Health Information Management
6000 Northwest Parkway #124
San Antonio, Texas 78249

Fax to 210-581-4921 or hand deliver to the respective facility where services were rendered.

Customer service representatives are available Monday – Friday, 8 a.m. to 5 p.m. To follow up about a submitted request for medical records, call 210-581-4585.

For a recorded message about how to obtain medical records, call our Medical Records Department:

• Methodist Hospital/Methodist Children’s Hospital: 210-575-4128
• Northeast Methodist Hospital: 210-757-5130
• Methodist Specialty and Transplant Hospital: 210-575-8100
• Metropolitan Methodist Hospital: 210-757-2984
• Methodist Stone Oak Hospital: 210-638-3902
• Methodist Ambulatory Surgery Hospital: 210-575-5051
• Methodist Ambulatory Surgery Center - Medical Center: 210-575-4584
• Methodist Ambulatory Surgery - North Central: 210-575-5200

Appointment with a physician: The physician’s office may fax a request to the HIM department for lab, x-ray and items needed for your appointment. The request is processed electronically directly to that office. The patient does NOT need to come to the facility. Ask the physician’s office to request by fax.

International patients may bring a completed authorization for release form along with a letter of request in English from their doctor on letterhead including office fax number.

Insurance purposes: The insurance company can mail a request to the facility and pay the copying fees.

Personal use: An authorization for release form and a copy of your driver’s license or valid international government issued identification such as a passport can be sent/faxed to Healthport, we do not release copies of records at the facility.  A fee will be incurred for this request.

Social Security Disability: Social Security typically requests your records by mail; this is then forwarded to Healthport for processing. If the patient is requesting the records, there will be a fee.

Court: the same process will be followed as with a request for personal use. Remember to allow plenty of time to get the records by mail from Healthport.  A fee will be incurred for this request.

Attorney: attorneys may send request with required patient authorization to the facility which will be forwarded to Healthport, the attorney’s office is responsible for the copying fees.

Records of a family member that has passed away: Healthport will need a copy of the death certificate with your name listed as next of kin, authorization of release form and copy of your driver’s license or valid international government issued identification such as a passport.  If you are submitting an international death certificate, it must be translated into English and notarized.  A fee will be incurred for this request.

You can mail or fax to Healthport for processing at:

HCA Shared Services Center

Attn: HSC Health Information Management

6000 Northwest Parkway #124

San Antonio, TX 78249

(210)581-4921 fax