Post-communication training, peri-op nurses feel more confident in handling disruptive behavior
FRIDAY, May 4 (HealthDay News) -- Communication skills training may help nurses manage disruptive physician behavior, according to a study published in the May issue of the AORN Journal.
Rebecca Saxton, Ph.D., R.N., from the Research College of Nursing in Kansas City, Mo., conducted a pretest-posttest study to investigate the impact of an educational communication skills intervention on the ability of perioperative nurses to address disruptive physician behavior. A 10-item Self-Efficacy to Address Disruptive Behavior Scale was administered to 17 nurses before and after participation in a two-day communication skills program presented by a certified Crucial Conversations (a VitalSmarts product) trainer.
Saxton found that there was a significant increase in total mean self-efficacy scores both immediately after the intervention and at four weeks post-intervention. Four weeks after the intervention, participants reported the ability to address disruptive physician behavior 71 percent of the time.
"The results of this study suggest that one intervention strategy to address the serious threat of disruptive physician behavior to patient safety is to educate nurses in communication skills," Saxton concludes.
Abstract (http://www.aornjournal.org/article/S0001-2092(12)00224-4/abstract )Full Text (subscription or payment may be required) (http://www.aornjournal.org/article/S0001-2092(12)00224-4/fulltext )