Important Information


The new guidelines issued by the Centers for Disease Control and Prevention (CDC) for fully vaccinated persons against COVID-19 do not apply to healthcare settings. Visitors, regardless of their vaccination status, should wear a well-fitting cloth mask, face mask, or respirator. Please go to COVID-19 San Antonio to find information on public vaccine sites.

Visitor policy for pediatric patients

To our patients and families who entrust us with their care,

We would like to inform you of our visitor policy for pediatric patients. We allow two (2) adult caregivers to accompany the patient while admitted to the hospital. All caregivers  must wear a mask and follow social distancing guidelines at all times. When a hospital employee enters the patient room, everyone in the room must have their mask on.

Thank you for following the criteria below:

Caregivers should:

  • Not show signs or symptoms of illness
  • Be over the age of 18 (unless parent of patient)

Exceptions to the restricted visitation guidelines may be considered in cases of palliative care, vulnerable patient populations, or other identified ethical circumstances.

We encourage other visitation be conducted by personal phones, tablets, or other social media of choice. You may also request the use of an iPad from your nurse so that you can interact with loved ones.

We appreciate your understanding.  Should you have any questions, please contact your nursing team.

Caregivers who will stay with a patient with COVID-19 at Methodist Childrens Hospital

Methodist Healthcare System has a strong tradition of excellence in patient care. We are committed to providing patient and family-centered care. Our COVID-19 caregiver guidelines balance preventing the spread of COVID-19 with the needs of our patients and their loved ones. Instructions for Caregivers Who Will Stay With a Patient With COVID-19 outline our partnership agreement with you. It is intended to provide the patient and caregivers compassionate care in a safe, acute care environment that promotes comfort and healing.

What Methodist Healthcare System expects of its Caregivers

Caregivers understand that staying with COVID-19 patients will be limited to two designated caregivers who can alternate and stay one at a time. Caregivers must be 18 years or older.

  • The designated caregiver should accompany the child from the ER to his/her private isolation room and should stay with the child during the ENTIRE hospital stay.
  • If the caregiver is a household contact, the designated caregiver should be free of COVID-19 symptoms such as fever, cough, sore throat, chills, shortness of breath or difficulty breathing, new loss of taste or smell.
  • The caregiver WILL be required to wear a face mask when a hospital staff member is in the room. The nursing staff will provide the caregiver with a new mask daily or as needed.

The Caregiver is expected to limit movement within the facility. Caregivers must agree to only stay with the patient they are caring for and will not go to other locations in the facility.

Caregivers are expected to be assessed to determine risks to their health by a clinical member of the hospital staff. Caregivers understand that staying with a patient with COVID-19 puts the caregiver at risk for exposure to COVID-19. The Caregiver agrees to accept all responsibility for that risk.

The Caregiver will be expected to leave the facility if they cannot comply with the instructions above.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.