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Average ER Wait Times

Methodist Boerne Emergency Center

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Methodist Children's Hospital

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Methodist Hospital

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Methodist Specialty and Transplant Hospital

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Methodist Stone Oak Hospital

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Methodist Texsan Hospital

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Metropolitan Methodist Emergency Center at the Quarry

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Metropolitan Methodist Hospital

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Northeast Methodist Hospital

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Request Medical Records

How Do I Receive My Medical Record Information?

To request medical records of past hospital stays or surgeries in a Methodist Healthcare facility and to ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) privacy regulations, please download and fill out one of the forms below.

For patients in need of records from Methodist Ambulatory Surgery Center - North Central or Methodist Ambulatory Surgery Center - Medical Center, please refer to your location's webpage for forms and details.

How Does My Doctor Receive My Medical Record Information?

Appointment with a Physician

The physician’s office may fax a request to the HIM department for lab, x-ray and items needed for your appointment. The request is processed electronically directly to that office. The patient does NOT need to come to the facility. Ask the physician’s office to request by fax.

International patients may bring a completed authorization for release form along with a letter of request in English from their doctor on letterhead including office fax number.

Information needed for all requests:

Forms must be printed out, completed, signed by the patient and submitted along with a copy of the patient’s driver’s license.

For your convenience there are several ways to submit your medical records request:

1. Mail

You can mail or fax to Healthport with a copy of your driver’s license to:

San Antonio Shared Services Center
Attn: HSC Health Information Management
6000 Northwest Parkway #124
San Antonio, TX 78249
Fax: (210) 581-4921

2. Phone

For a recorded message about how to obtain medical records, call our Medical Records Department:

  • Methodist Hospital/Methodist Children’s Hospital: (210) 575-4128
  • Northeast Methodist Hospital: (210) 757-5130
  • Methodist Specialty and Transplant Hospital: (210) 575-8100
  • Metropolitan Methodist Hospital: (210) 757-2984
  • Methodist Stone Oak Hospital: (210) 638-3902
  • Methodist Ambulatory Surgery Hospital: (210) 575-5051
  • Methodist Ambulatory Surgery Center - Medical Center: (210) 575-4584
  • Methodist Ambulatory Surgery - North Central: (210) 575-5200

Customer Service Representatives are available to speak to you from Monday – Friday: 8:00am - 5:00pm.

3. Fax

Fax to (210) 581-4921 or hand deliver to the hospital where you received services.

Customer Service Representatives are available Monday – Friday: 8:00am - 5:00pm. To follow up about a submitted request for medical records, call (210) 581-4585.

Other Uses

Insurance Purposes

The insurance company can mail a request to the facility and pay the copying fees.

Personal Use

An authorization for release form and a copy of your driver’s license or valid international government issued identification such as a passport can be sent/faxed to Healthport, we do not release copies of records at the facility. A fee will be incurred for this request.

Social Security Disability

Social Security typically requests your records by mail; this is then forwarded to Healthport for processing. If the patient is requesting the records, there will be a fee.


The same process will be followed as with a request for personal use. Remember to allow plenty of time to get the records by mail from Healthport. A fee will be incurred for this request.


Attorneys may send request with required patient authorization to the facility which will be forwarded to Healthport, the attorney’s office is responsible for the copying fees.

Records of a family member that has passed away

Healthport will need a copy of the death certificate with your name listed as next of kin, authorization of release form and copy of your driver’s license or valid international government issued identification such as a passport. If you are submitting an international death certificate, it must be translated into English and notarized. A fee will be incurred for this request.