Helpful Information

We know hospital stays can be stressful for not only patients, but their loved ones. Our goal is to make our facilities as comfortable and safe as possible. Here are some basic tips to help during your stay. If you have any questions or concerns, don’t hesitate to tell your nurse or nurse manager. Thank you for trusting us with your care. 

Facility Maps

Facility maps are located on each facility website.

Medical Concierge

Methodist Healthcare offers concierge services.  Some services are free and others are offered at a discounted price.  Please contact Soberani Travel, let them know you are a Methodist Healthcare patient and through them we will assist you with all of your travel arrangements as well as provide concierge services during your stay in San Antonio.

Methodist Healthcare also works closely with three currently available local, independently owned and operated companies.  Please contact San Antonio Wellness InstituteAntonian Health and Soberani Travel for information on their services and pricing.

San Antonio Wellness Institure (SAWI)

Antonian Health

Soberani Travel

Pastoral Care Services

Even though we are a Methodist institution we cater to all faiths and have chaplains and services available for you.

Please ask the hospital information desk or call the hospital Pastoral Care department to inquire about Methodist and Catholic masses.  Some hospitals have masses available in Spanish.

Before Your Stay

Get familiar with our locations, find important financial information and patient documents, locate nearby hotel accommodations and map out your directions using our easy-to-use resources.

Items to Bring

It’s not always possible to plan and prepare for hospital stays but when it is, it’s helpful to consider bringing the following items: Items to bring with you: a photo identification such as a driver’s license, proof of insurance, a list of your prescriptions, an emergency contact list, reading material and other items such as hygiene items and clothing that are important to you.

Internet Access

Methodist Healthcare offers free web access at many of our facilities. By using our wireless Internet access, you agree to adhere to our guidelines and policy that are presented upon your sign-on.

Visiting Hours

Visiting hours vary depending on facility, unit and individual patient needs. To confirm, please speak to a nurse or have your visitors call ahead for information.

Your Role in Patient Safety

Please answer all of the questions your nurses ask of you truthfully and completely, especially concerning all prescription and over-the-counter medications you are taking; allergies; medical history; physician information; your pain and discomfort levels. We want you to be an informed patient and welcome your questions about medications, tests, procedures, surgeries or any other concerns. Contact your nurse or nurse supervisor regarding patient safety.

Before You Go Home

Make sure that you understand all of your discharge instructions including prescription information, signs and symptoms to watch for and follow-up arrangements. We encourage you to ask questions.