MyHealthONE Portal
MyHealthOne consolidates many common tasks into one secure, easy-to-use online patient portal. It gives you access to most of your medical records on your desktop computer, laptop, tablet or smartphone 24 hours a day.
*Note that some medical records may only be available through our hospital Medical Records office.
Request Paper Copy of Medical Records
To request medical records of past hospital stays or surgeries in a Methodist Healthcare facility and to ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) privacy regulations, please fill out the form below.
Authorization for Release of Protected Health Information - English Autorización para la liberación de información de salud protegida – Español
Forms must be printed out, completed, signed by the patient and submitted along with a copy of the patient’s driver’s license. You can mail a copy of the completed Authorization Form with your driver’s license to:
Texas Shared Services Center
Attn: CIOX Health
PO Box 292369
Nashville, TN 37229-2369
For a recorded message about how to obtain medical records, call our Medical Records Department:
- Methodist Hospital/Methodist Children’s Hospital
Telephone: (210) 575-4128
Fax: (844) 979-1435 - Methodist Hospital Northeast
Telephone: (210) 757-5001
Fax: (844) 979-1435 - Methodist Hospital Specialty and Transplant
Telephone: (210) 575-8100
Fax: (844) 979-1435 - Methodist Hospital Metropolitan
Telephone: (210) 757-2984
Fax: (844) 979-1435 - Methodist Hospital Stone Oak
Telephone: (210) 638-3900
Fax: (844) 979-1435 - Methodist Hospital Texsan
Telephone: (210) 510-7703
Fax: (844) 979-1435
Follow up on a request: If you previously mailed or faxed a request please contact CIOX Health at (210) 581-4585 opt 3 to follow up on the status of your request.
Appointment with a physician: The physician’s office may fax a request to CIOX Health for lab, x-ray and items needed for your appointment. The request is processed electronically directly to that office. The patient does NOT need to come to the facility. Ask the physician’s office to request records by fax.
Insurance purposes:
The insurance company can mail a request to CIOX Health and pay the copying fees.
Personal use:
An authorization for release form and a copy of your driver’s license or valid international government issued identification such as a passport can be sent to the CIOX Health address listed above. An email option for receiving medical records is now available through CIOX Health. You may access the patient portal at My Health ONE and create an account to access your medical records.
Court:
The same process will be followed as with a request for personal use. Remember to allow plenty of time to get the records by mail from CIOX Health.
Attorney:
Attorneys may send a request with required patient authorization to CIOX Health at the address listed above.
Records of a family member that has passed away:
CIOX Health will need a copy of the death certificate with your name listed as next of kin, authorization of release form and copy of your driver’s license or valid international government issued identification such as a passport. If you are submitting an international death certificate, it must be translated into English and notarized.