For visitors
Visiting our hospital
At Methodist Hospital Stone Oak, we know that having a family member or loved one in the hospital can be extremely stressful, so we strive to provide all the amenities you need so you can focus on what is important.
For Visitors
We want you to have a safe, comfortable, and satisfying visit when seeing a patient at Methodist Hospital | Stone Oak. Learn more about the amenities and services available to our visitors.
Welcome Family and Friends
We understand that visitors can greatly enhance a patient's comfort and recovery. Visitors will find a variety of services at Methodist Hospital | Stone Oak, including a valet parking, gift shop, dining, WiFi access, and more. For our current visitor policy, please call (210) 638-2000
Parking
Free valet parking is available at the hospital's main entrance. Our hospital also offers free parking in a parking garage and parking lots surrounding the hospital.
Visiting Hours
Visiting hours are 7:00am – 7:00pm
A parent or guardian must remain with patients under 18 years old at all times.
Please respect quiet hours and patient privacy during your visit.
Wireless Internet Access (WiFi)
High-speed wireless internet is available throughout Methodist Hospital | Stone Oak, providing patients and visitors with fast, reliable access to the internet and email.
Spiritual Support & Chapel
Chaplains are available to provide spiritual and emotional support to patients, families, and friends. To request chaplain services, 210.638.2149. The Methodist Hospital | Stone Oak Chapel is located near the entrance lobby of the hospital.
Interpreter Services
Interpreter services are available for non-English-speaking patients and families. For assistance, please call (210) 638-2000.
Smoking Policy
Methodist Hospital | Stone Oak is a tobacco-free campus. Smoking and tobacco use are not permitted anywhere on the hospital grounds, including outdoor areas and parking lots. Thank you for helping us maintain a healthy environment.
Accessibility Services (ADA Accommodations)
We strive to make our facility accessible to all visitors. Wheelchairs are available at the main entrance, and all public areas are designed for accessibility. If you need assistance, please speak with a staff member.
Security
Methodist Hospital | Metropolitan has a dedicated 24-hour security team patrolling the campus. They respond promptly to any concerns or requests. For security assistance, call (210) 638-2911.
Hospital Cafeteria
Our hospital cafeteria and coffee shop are located on the first floor of the hospital.
Hours of Operations:
Monday – Friday: 7:00am – 10:00pm
Saturday & Sunday: 7:00am – 6:00pm
Gift Shop
Our gift shop offers snacks, flowers, and personal items. It is located at the entrance near admitting.
Monday-Friday: 8:30am – 5:30pm
Saturday & Sunday: 10:00am – 3:00pm
Delivery/Order Ahead services are available, please see gift shop for more information.