December 11, 2020
Methodist ER Boerne, a department of Methodist Hospital, was presented with the Guardian of Excellence® Award. This recognition honors top-performing healthcare organizations that have achieved the 95th percentile or above for performance in Patient Experience.
The Press Ganey Guardian of Excellence® Award is a nationally recognized symbol of achievement in healthcare and is presented annually to organizations who commit to delivering reliably safe, compassionate, high-quality care and creating a culture of excellence. Methodist ER Boerne Director, Shari Bolen credits this achievement to the exceptional staff who are wholly committed to the organization, the Boerne community and surrounding areas, and to the entire team.
“I am so proud of our wonderful team for their commitment to achieving and sustaining clinical excellence, especially amidst the COVID-19 pandemic. We’ve certainly been met with some challenges and uncertainty, but that has never prevented our team from providing the best care possible.”
Over the year, Methodist ER Boerne has adopted processes to deliver safe and efficient medical care patients deserve during their emergent situation.
“It is such an honor to receive this award which truly reflects our commitment to providing exceptional experiences for each and every patient we care for,” commented Miriam Pendon, Vice President of Emergency Services. “I’m incredibly proud of our ER for their resiliency and the promise we make to our patients to care like family. This award reaffirms the Boerne community that they are receiving the highest quality of care close to home.”
About Press Ganey
Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.