September 29, 2020
Methodist Hospital Texsan was recognized with the Guardian of Excellence® Award for Patient Experience in the Emergency Department for reaching the 95th percentile for each reporting period for the award year. Scott Rausch, the CEO of Methodist Hospital Texsan credits the staff for remaining committed to providing excellent patient care, despite the many challenges of the COVID-19 pandemic.
"Providing an exceptional patient experience is what we strive for with each and every interaction. These experiences carried additional meaning with the implementation of our No Visitor policy throughout portions of the pandemic," Scott Rausch, CEO of Methodist Hospital Texsan "This is what we do at Texsan. We care like family."
This is the second year in a row that Texsan has earned the Guardian of Excellence® award. At Texsan, our care team has developed processes to deliver safe and efficient medical care that our patients need during an emergency while still connecting with each patient.
"This is a pretty rare achievement for an emergency room because patients are in and out of the emergency room so quickly, it can be a challenge to make a connection in that short amount of time," said Michael Brewbaker, Director of Emergency Services at Texsan. "But our staff really tries to provide compassionate and personal care to every person who walks through our doors."
Texsan is a Level IV Trauma Emergency Center. Earlier this year, Texsan completed an emergency department expansion project that added 7,700 square feet of treatment space, 11 private rooms, including an isolation room, a trauma room, and multiple triage rooms for treatment of minor issues.