As a referring physician, you are responsible for selection of qualified personnel.
Pediatric/neonatal patients require special skills, equipment and personnel.
Pediatric/neonatal critical care transport team members have extensive experience in caring for pediatric and neonatal patients.
Why choose Methodist Children’s Hospital and our transport team?
Our team is trained to care for critically ill neonatal/pediatric patients.
Patients receive care from board-certified/board-eligible intensive care specialists who are truly dedicated to those they serve.
We are able to provide services not only to meet the child’s physical needs, but their psychosocial, developmental and spiritual needs as well.
Additionally, our caring staff considers the needs of the patients’ families, recognizing that the hospitalization of a child impacts the entire family.
Our commitment to family-focused care makes a real difference to families in difficult times.
What to tell the parents?
Parents are an important part of the transport process.
We ask that the parents remain at the referral hospital until the transport team arrives. This allows for the team to get appropriate consents signed and pertinent information about their child.
Our neonatal/pediatric teams have pre-packaged envelopes that not only assist you in preparation for a transport but also have information inside for the parents (we have distributed these throughout the referral community and will give you a new packet upon arrival to pick up the patient or will send you more upon request).
Can family members fly or ride with the patient?
Our goal is to leave the family unit of patient and parent intact throughout the transport process; however, there are factors such as weather, weights/balances and fuel requirements that leave this decision up to the pilot of the aircraft.
If it is safe for a parent to fly, the parent will receive a safety briefing from one of the air carrier crew members before boarding and must be physically able to enter and exit the aircraft without assistance.
On ground ambulance transports, a parent is able to ride in the front seat of the vehicle for safety purposes.
Each patient’s experience at our practice is important to us. As we strive to provide the highest level of care, we value feedback on all aspects of the patient experience. This Medical GPS patient experience survey measures patient satisfaction from the time the appointment was made to the time the patient spent with the provider.
Recommend: The Recommendation rating reflects patients’ overall likelihood of recommending their provider to friends or family members.
Exam Thorough: The Exam Thorough rating reflects how satisfied patients were at the thoroughness and completeness of their examination and treatment.
Provider Answers: The Provider Answers rating shows the level of patient satisfaction on how the provider was able to answer questions and fully explain treatment.
Provider Concern: Provider concern measures the extent to which patients agree they were treated with courtesy, respect and concern throughout the entire examination.
Wait Reasonable: This rating measures patient satisfaction on the total time spent waiting for the provider.